Please see below for all terms+conditions for our store.
TERMS OF SERVICE
Welcome to the MOSA Community Store web site (“MOSA”, “the Site,” “we,” “us,” or “our”). MOSA provides this site as a service to its customers. Please read the following terms of service (“Terms”) as they govern your use of our site. By using this Site, you agree to follow and be bound by the following rule below. If you do not agree to these Terms, please do not use this Site in any way.Additionally, MOSA reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.
DESCRIPTION OF SERVICE
MOSA Community Store is an online retailer of quality goods offerering customers a variety of products, from apparel, accessories, lifestyle essentials + other novelities.USAGE RESTRICTIONS
All of the content that appears on the MOSA Community Store web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by MOSA Management Inc. The entire content of the MOSA Community Store web site is copyrighted as a collective work under U.S. copyright laws. MOSA grants you a limited license to access and make personal use of the content on this website. Content of the MOSA Community Store website is intended solely for the personal, noncommercial use by the users of our Site.NOTICE
MOSA may contact you or provide you with service-related and or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.PRICING POLICY
At MOSA, we are committed to providing our customers with great quality products at low prices. Our products are sold online only at limited quantities and availabilities. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, color, size, shape and look may occur. If you are not satisfied with your purchase, please review our Shipping and Returns section for further assistance.All prices on the site are listed in U.S. Dollars (USD).
SHIPPING & RETURNS
- All orders are free domestic shipping. Orders are shipped within 3-5 business days. A notification email will be sent with tracking when the order is shipped out. We use UPS and USPS to ship our orders.
- Once an item has been shipped, MOSA Community Store is not responsible for packages lost or damaged in transit.
- Domestic packages are sent Flat Rate Priority mail and typically arrive 5-7 days of shipment.
- If you notice that one of your products is damaged or defective, please retain the original shipping packaging and the damaged items, and contact us at info@mosacommunity.store for further assistance. Please note, photos of the items inside the shipping packaging and the four sides of the outer packaging are needed in order to further assist.
PRE-ORDERS
- Pre-orders are advance purchases made on high demand inbound products that are scheduled to be shipped at a future date.
- It means that the pre-order item has already been produced and on its way to our warehouse, but not immediately available for shipping.
- Each item available for pre-order will have its own specific shipping timeline provided on the product description.
- These dates are not guaranteed, but we will do our best to update our site with any changes.
- Pre-orders are a great way to guarantee that an item will not be sold out upon arrival to our store.
Pre-orders may only be canceled within 48 hours from the purchase. We do not accept pre-order cancellations after 48 hours of order placement. If you have changed your mind about the product purchased in pre-order within 48 hours from purchase, you can cancel the item by contacting us at info@mosacommunity.store.
INTERNATIONAL SHIPPING
The goods will be imported on behalf of the consignee/e-buyer. The consignee authorized MOSA to import the goods on his behalf. Further, the consignee/e-buyer agrees that MOSA may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.ALL SALES FINAL
Due to the exclusive nature of our offering, all sales are final at this time. We do not offer returns, exchanges, or refunds. To best ensure your satisfaction, please review your order carefully before completing your purchase.ORDER ISSUES
For any issues with your order (e.g., wrong item or defective product), contact us at info@mosacommunity.storePlease include your order number and details of the issue.
PRIVACY POLICY
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.We may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
SITE USE
You cannot access or use the MOSA website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although MOSA cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.Also, you agree that no comments or other user submissions submitted by you to the MOSA Community Store website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
CORRECTION OF SITE ERRORS
The information on the MOSA Community Store website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.INDEMNITY
By use of this Site, you agree to indemnify and hold MOSA (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).MODIFICATION/TERMINATION OF WEBSITE
In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. MOSA shall not be liable to you or any third-party for any termination of your access.THIRD PARTY LINKS
To improve our Site, MOSA may use and promote services provided by outside third parties. However, even if the third party is affiliated with MOSA, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.
DISCLAIMER OF WARRANTY
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, MOSA MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S RISK.LIMITATION OF LIABILITY
MOSA SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS AND SERVICES ON THIS SITE OR THE PERFORMANCE OF ANY ITS PRODUCTS (EVEN IF MOSA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).ACCESSIBILITY
We are committed to making our website accessible to all individuals, including those with disabilities. Our ongoing efforts aim to enhance usability and ensure that our site meets accessibility standards, enabling everyone to navigate and interact with the content comfortably and independently.DISCLAIMER
We continually strive to improve the accessibility of our site and services. However, accessibility is an evolving process, and there may be instances where certain content is not fully optimized. We are working diligently to identify and address any such issues.SUPPORT
If you encounter any difficulties while using our site or require assistance, please reach out to us, and we will gladly help.CONTACT
For questions or to report accessibility issues, please contact our support team via email.Email: info@mosacommunity.store
Last Updated: February 11, 2025